Voice Authorization Center:
Please contact when your terminal says “Call Center” or when initiating a “Code 10” verification on suspicious transactions:
American Express: 800-528-2121
Discover Card: 800-291-4840
Have your merchant numbers ready.
Merchant Accounts, Check Services, Equipment, Gift Cards, Age Verification
Customer Service Department:
Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations
Technical Support Department
Terminal help desk, adding new card types, repairs
Shipping & Supplies
Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal
Risk Management Department:
Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates
ISO Relations Department:
Independent Sales Offices and Agents will have more detailed support and information available. If you do not have access to this system please contact your Relationship Manager.